This material includes a detailed activity description, worksheets and solutions.

A jigsaw puzzle activity in ESL involves students working in small groups, each with a different set of information and then sharing their knowledge to complete a task. In this case, the worksheets present 4 topics related to cultural differences in customer service:

• Group 1: Understanding Cultural Differences
• Group 2: Adapting Communication Styles
• Group 3: Non-verbal Communication and Body Language
• Group 4: Dealing with Difficult Situations Across Cultures

Each info text is one page. The listeners need to complete a gapped summary of the other info texts.